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My scanner doublefeeds targets often, is there anything I can do?

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  • First make sure there are not any tears, tape, or any other foreign substance on the target that might make them stick together.
  • Thoroughly fan the targets before placing them in the scanner.
  • Make sure the feed selection lever is set to page separation (the down position). The feed selection lever is on the right side of the Canon DR-3010C, DR-M140, DR-C225 and DR-C125, it is on the left side of the 6010C.
  • When using the Canon 3010C, C225, or C125, feed the targets in at a slight angle (illustrated below), this is instead of having all the targets lined up on the bottom.
  • Canon 3010C

    Canon C225 / C125

    Incorrect Way

  • If the scanner is relatively new, repeated double feeds may be an indication of a problem with the scanner itself. Please call Canon for support. 1-800-423-2366, then option 2, then option 2 again.
  • If the scanner is more than a year old, repeated double feeds may also be a sign that the scanner's rollers need replacing. The roller is a consumable part that is expected to be replaced multiple times in the lifetime of your scanner.
  • Double feed detection may be used to automatically detect when two targets are scanned at the same time.